Cancellation, renewal and refunds

In force from 13.11.2026. Salabimo is a service of ZIONX Ltd. You rent one of nine apps at a set monthly or yearly price in euro, excluding VAT. A person confirms the price and start date with you in writing before anything is paid.

Seller and contact

ZIONX Ltd. (ЗАЙОНЕКС ЕООД), EIK 205634882; VAT number: BG205634882. Address: 14 Maria Kyuri Street, floor 2, apartment 1, Severen district, Plovdiv 4003, Bulgaria. Contact is by e-mail: hello@zionx.space.

Applicable VAT still depends on the transaction, customer and jurisdiction.

Your app and price

The following are the business reference rents in EUR, excluding VAT. They are not consumer totals. Your written offer states the start date of your app, or what setup comes first.

Before you agree, your written offer must state the included features and exclusions, delivery mode and date, your required inputs, supported platforms and languages, usage and integration limits, hosting, third-party charges, and the full payable amount and tax treatment. The rent covers the app as described in its product entry. Anything else is not part of this offer.

Activation, billing and renewal

Choose monthly rent or an optional prepaid year. Rent begins at accepted activation, never before it. The offer must define activation and acceptance, the first billing date and the period covered. Where setup is needed, the offer must state the delivery date before agreement. Payment alone does not mean that the app is set up, activated or accepted.

Payment is by bank transfer. Nothing renews or is charged automatically: your first period, a month or a year, starts at accepted activation, and any renewal starts when its payment has arrived. No plan runs longer than 12 months without your own renewal.

How to pay

Before the first payment, the offer must show the renewal amount, billing dates and a working way to cancel. These terms set no automatic price change.

You can stop future renewal before it occurs. On cancellation, the started billing month remains paid and usable until its end. We refund all prepaid time after that billing month. There is no voluntary prorated refund for unused days within the started month. Your billing months follow your accepted activation date, not automatically the first day of a calendar month. To cancel, write to hello@zionx.space; we confirm in writing. There is no online checkout.

For a prepaid year, divide the actual annual rent paid across twelve billing months. Amounts are rounded in cents, with any remaining cents assigned one per month starting with the first month. The refund is the sum allocated to months after the started month. Your annual discount is preserved; elapsed months are not repriced at the higher monthly list rate. For example, €390 allocates €32.50 to each month: cancellation during month three retains €97.50 and refunds €292.50, with access through month three's end. This example excludes any separately applicable tax; the actual offer and refund show the relevant tax and total. The offer must show billing boundaries, time zone and allocation schedule. Mandatory withdrawal and non-delivery/defect remedies remain separate.

An eligible refund is returned as money. A person makes each refund. Service credit is not offered. You are never required to accept credit instead of a mandatory money refund. A refund is sent by bank transfer to the account the payment came from. Banks differ in how fast a transfer arrives. We must still meet applicable statutory reimbursement deadlines and will supply the available refund reference for tracing.

Support and defects

Support is by e-mail to hello@zionx.space, not by telephone. Our target is to acknowledge a request within two business days. This is an acknowledgement target, not a guaranteed repair deadline.

Defects within the agreed scope are handled as defect work. The offer must describe the defect process, updates, hosting responsibilities and any limits on support. These terms create no unlimited support, no uptime guarantee and no universal completion time.

Business cancellation

For business customers, used rental time is not voluntarily refunded. Unused prepaid annual time is refundable under the calculation described above; this is not a blanket annual no-refund rule. Non-delivery and defect remedies are separate and must be stated in the offer. Mandatory rights are not replaced by the commercial calculation.

Consumer withdrawal and legal remedies

Consumer rights depend on the actual offer and customer purpose. A business label does not remove mandatory rights. Consumer distance-service contracts normally have a fourteen-day withdrawal period from conclusion. Services started early, fully performed services and non-tangible digital content have different statutory request, consent, acknowledgement and confirmation requirements. These must be applied to the actual deliverable; there is no blanket waiver at activation.

Where withdrawal requires reimbursement, the statutory reimbursement rules apply, including the applicable fourteen-day deadline after notification. Withdrawal, stopping renewal, voluntary refunds and remedies for non-conforming content or services are different. Mandatory consumer remedies remain available regardless of the business policy in these terms or an acceptance test.

For applicable online consumer contracts, Bulgarian Consumer Protection Act article 52a requires a visible, accessible online withdrawal function throughout the withdrawal period, a confirmation step and a durable receipt containing the content and submission date/time, sent without undue delay and no later than the end of the working day. Salabimo is sold to businesses only for now.

Licence and leaving the service

The offer must state the licence, ownership, hosting, maintenance, data export and access after termination. Renting does not automatically transfer source code or intellectual property. No buyout or universal source handover is agreed here.

Source: Bulgarian State Gazette, article 52a introduced by §7 and commencement in §83.